Published on Kids Klothes (https://kidsklothes.ie)

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The following sales and delivery terms apply for all purchases made on KidsKlothes.ie for delivery throughout the Republic of Ireland.

All purchase agreements on KidsKlothes.ie are to be made in English.

Company Reg.: 678189

Last updated: 2021-03-18

  1. PRICE OF THE PRODUCTS

The price of the individual item is listed in the item overview, on the item page, and in the shopping basket.

The price of the individual item does not include delivery.

The availability and cost of Kids Klothes products are subject to sold-out situations as well as printing and pricing errors. This applies to any information on KidsKlothes.ie. In the event of a pricing error, we will correct it as quickly as possible.

All prices are current and are updated on a regular basis.

It is the price of the item at the time of purchase that you have to pay.

  1. PAYMENT

Credit & Debit card

In the shopping basket you will see the total price of your purchase, including delivery. This is the total purchase price.

You can pay for products purchased on KidsKlothes.ie with the following debit/credit cards:

Visa

Visa Debit

MasterCard

Maestro

American Express

Carte Bancaire

When you pay by credit card, you are protected against fraud/faulty goods with no self-risk. Credit card protection helps you get a full refund from your credit provider.

Your payment is completed using a secure and encrypted connection to ensure that your payment information cannot be accessed by an unauthorised third party. Your payment is guaranteed through our payment partner. We guarantee that we will not save any credit card information on our own server.

Furthermore, Kids Klothes cannot access any of this credit card information at any time.

You will be asked to provide the following information:

Card number (16 digits printed on the front of your card)

Expiry date (printed on the front of your card)

Security code (3 digit security code printed on the back of your card, above the magnetic strip

farthest to the right)

  1. ORDER CONFIRMATION

When you have sent your order, you will receive an email with an order confirmation. The order confirmation contains information about:

your order

the delivery address

payment method

delivery timescale

price(s)

Kids Klothes contact information

your right of return and exchange

If you would like us to resend your order confirmation, please contact Kids Klothes.

  1. INVOICE

Upon shipment of your order, the email invoice contains information about

your order:

the delivery address

payment method

delivery timescale

price(s)

Kids Klothes contact information

IMPORTANT information regarding the requirement that you wash all items before wearing

your right of return and exchange

  1. DELIVERY

Delivery to address of your choice

Kids Klothes can deliver to customers located in the Republic of Ireland.

Receiving your delivery

Damaged goods

If the package seems damaged, we recommend that you:

Refuse the delivery and sign the paper work with ‘Refused due to damage’

Accept the delivery, notify the delivery person and sign for the goods clearly writing “Damaged” on the delivery paperwork

Or take a photo of the packing before unwrapping the item(s)

This way we can identify the reasons for the damage and prevent such incidents in the future.

In all cases, immediately contact Kids Klothes to report the problem.

  1. RETURN AND EXCHANGE POLICY

At Kids Klothes we want you to be happy with your purchase, so we understand that sometimes when you receive your purchase, it’s not what you thought it would be. Before returning to us, we would ask you to consider if you know someone else who could benefit from the item? A neighbour, friend or family member? If not, you can return your item(s) as follows:

1 We accept returns within a 14-day period from the date of delivery as confirmed with the courier.

2 In order to process the return, you will need to contact us to arrange for delivery by courier for a fee of €7.

3 It is essential you include a copy of the order insert, so that we can track your items on arrival.

4 Once your returned item(s) arrive with Kids Klothes, and they are in the order in which they were sent out, we will process a exchange, store credit or refund to your credit card via Stripe.  

5 Please note that returns can take up to 2 weeks to be processed by your credit card company. If two weeks have passed, please contact us so that we can follow up on your return with our provider.  

Please note that while we do our utmost to ensure that the images on the website and on social media are a 100% true representation of the product, screen resolution can effect the appearance of an item. We take our own pictures and are happy to provide any further information that you may require regarding the colouring of an item. Printed fabrics may appear a little different, depending on where the print falls on the fabric and where it has been cut – this is normal and natural on printed fabrics and is not considered a fault or distortion.

Cancellation of the order prior to receipt:

If you wish to cancel your online order before the order has been shipped, please contact us to confirm it has yet to go out with the courier, and we will do our best to alter your order as needed.

We will help you with the cancellation or handle the necessary arrangements and refunds.

  1. PRIVACY POLICY

It is important to us that you are safe when shopping on KidsKlothes.ie. Kids Klothes is responsible for all data

and complies with the European Data Protection Regulation 2018.

The personal data that we collect will be stored by Kids Klothes. It is stored securely with our hosting partners.

At any time, you can:

lodge a complaint with a supervisory authority (e.g. Ireland DPC – Ireland Data Protection Commission)

request access to and rectification or erasure of the personal data

restrict or object to the processing of personal data

request data portability, if relevant

You can obtain further information on the personal data which we store and processes about you by

contacting us.

At Kids Klothes, we are committed to complying with current rules and laws for good marketing. If you have consented to any of the below services, we reserve the right to send you updates to our Terms and Conditions regardless of whether or not you have withdrawn your consent. We will not send you any other type of information.

Collection and processing of personal data

Kids Klothes collects data:

when you visit and shop on KidsKlothes.ie and or over the phone

when you take part in surveys, competitions or promotions

when you contact our customer services team online or over the phone

when you create a user profile on KidsKlothes.ie

when you sign up to newsletters

when you leave a comment on our blog posts

What type of information does Kids Klothes collect?

For the purpose of online commerce and customer satisfaction, targeted online marketing, improvements of our products and services, administrative and internal business purposes. Kids Klothes can collect and process the following personal data about you:

your name

your address

your telephone number

your email address

the IP address from which you are making your purchase

All data will be treated as confidential information. Kids Klothes processing of personal data relies on the following legal basis:

necessity for the performance of a contract to which the data subject is a party (e.g. purchase on KidsKlothes.ie)

Processing is necessary for compliance with a legal obligations laid upon Kids Klothes (e.g. to comply with bookkeeping acts)

Processing is necessary for the purposes of the legitimate interests of Kids Klothes (e.g. internal business purposes, such as enhancing our site or improving our services and products and fraud detection)

Your consent (newsletters, register user)

We use your email address as a link in the completion of your orders and for the purpose of surveys. If you would like to receive our newsletter, it requires consent from you.

We do not use your telephone number to contact you for sales calls. We will only contact you by telephone if there is a problem with your order and/or to obtain information about your delivery.

Your personal data may be used in the event of a police investigation, as we report fraudulent payments to the police. We share account and other personal information when we find it necessary in order to comply with applicable laws and to prevent theft and fraud, e.g. in connection with credit cards.

Kids Klothes only transfers personal data to carriers related to the delivery. If necessary, Kids Klothes transfers personal data to relevant goods suppliers. Kids Klothes does not transfer, sell or in any other way make your personal information accessible to other third parties.

We will only store your personal data for as long as it is necessary for the purposes described in this Privacy Policy. The retention periods depend on type of the data and the reason why we collected and stored your data to begin with. We are constantly reviewing our retention periods, taking into account our reasons for processing your personal data and the legal basis for doing so.

Payment on KidsKlothes.ie

When you shop on KidsKlothes.ie, the payment is made via a secure connection with Stripe, which ensures that your payment information cannot be accessed by an unwelcome third party.

Cookies

We aim to offer a user-friendly website with relevant information. That is why we use technologies to collect and process information about the use of our website. We collect this information via so-called cookies. A cookie a small text file that is stored on your computer. Among other things, this means that our website remembers you, when you return to it, and that we can create a statistic showing how you and other users behave on the website.

We also use cookies from various partners to give us insights in what parts of our website the users visit. You can change your consent to accepting cookies any time. You can delete cookies at any time. On dataprotection.ie you can find a guide how to do it in different browsers. Your cookie settings will automatically be deleted after 12 months.

Some of the information that we collect can be published in anonymized form e.g. as information about the amount of users on the website. Information about our customers is an important part of our business and we do not sell or share this information with others unless you have consented us to do so.

  1. WHEN YOU SUBSCRIBE TO OUR NEWSLETTER

For the purpose of distributing Newsletters, Kids Klothes, will collect and process the

following personal data about you:

Email address

Name

We store your information in a database on a protected server. It is only Kids Klothes Founder in collaboration with an external partner who has access to your information. We guarantee that we do not disclose or sell your email address to other companies.

We only send newsletters to recipients who have opted to sign up. If you have received our newsletter without giving us your acceptance, it may be because a person you know has forwarded the newsletter to you.

When you sign up for the newsletter, you can expect to receive 1 monthly newsletter via email from Kids Klothes. The newsletter contains the latest offers, news and information about current campaigns. Upon registration, you further agree to receive service announcements, including reminders on abandoned basket on KidsKlothes.ie, follow-up emails after purchase on KidsKlothes.ie and emails containing products that you have shown interest in.

You can unsubscribe at any time from the link at the bottom of all our newsletters or by contacting us. If you have not shown interest in our newsletters for at least 3 months, we reserve the right to stop sending you our newsletter as a result of your inaction. You can of course sign up again at any time.

Kids Klothes will store the personal data until you withdraw your consent.

The legal basis for processing your personal data is the consent you have provided.

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